Shipping Policy
Everything you need to know about how we deliver your Homly products safely and quickly across India.
Free Shipping
On orders above ₹999
3-5 Days
Standard delivery time
Pan India
We deliver everywhere
01 Overview
At Homly, we understand that timely delivery is crucial to your shopping experience. We've partnered with India's most trusted courier partners to ensure your products reach you safely and on time.
This Shipping Policy explains our delivery process, timelines, charges, and what to do if you face any issues with your shipment.
02 Delivery Coverage
We currently ship to all serviceable PIN codes across India. Whether you're in a metro city or a small town, we've got you covered.
- Metro Cities: Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad
- Tier 2 & 3 Cities: All major cities and towns covered
- Remote Areas: Delivery may take 1-2 extra days for remote locations
- Restricted Areas: Some areas may have limited serviceability depending on courier partner
03 Delivery Time
Our standard delivery timelines are as follows:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2-3 Business Days |
| Tier 2 Cities | 3-4 Business Days |
| Tier 3 & Rural Areas | 4-6 Business Days |
| Northeast & Remote Regions | 5-7 Business Days |
Note
Delivery timelines are calculated from the date of dispatch, not order placement. Orders are typically dispatched within 24-48 hours of confirmation.
04 Shipping Charges
We offer free shipping on all orders above ₹999. For orders below this amount, standard shipping charges apply.
- Free Shipping: Orders above ₹999 - No shipping charges
- Standard Shipping: Orders below ₹999 - ₹49 flat rate
- COD (Cash on Delivery): ₹49 additional handling fee (where available)
- Express Delivery: Available in select pincodes at additional charges
05 Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can use this to track your order in real time.
- Tracking link will be sent to your registered email address
- SMS alerts for major shipment updates
- Track directly on our website using your order ID
- Track on courier partner's website for detailed updates
06 Delays & Issues
While we strive to deliver on time, sometimes delays are unavoidable. Common reasons include:
- Weather conditions (heavy rain, floods, etc.)
- Festival seasons (Diwali, Holi, etc.)
- Courier partner operational issues
- Incorrect or incomplete address
- Customer not available at delivery time
- Government restrictions or strikes
In case of delays, our customer support team will keep you informed and help resolve the issue quickly.
07 Failed Delivery Attempts
Our courier partners will attempt delivery up to 3 times on different days. If delivery fails all 3 times, the package will be returned to us.
- Please ensure someone is available at the delivery address
- Keep your phone accessible for courier calls
- If re-shipping is required, additional charges may apply
- For RTO (Return to Origin), refunds will be processed after we receive the item
08 International Shipping
Currently, we only ship within India. International shipping is not available at this time.
For international customers interested in Homly products, please check our listings on Amazon India for available shipping options.
09 Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours of delivery.
- Take photos of the damaged package and product
- Do not accept visibly damaged packages from the courier
- Report the issue immediately to our customer support
- We will arrange a replacement or refund based on verification
Important
Please inspect your package at the time of delivery. Once the package is accepted and signed, we may not be able to process claims for physical damage.
10 Contact Support
If you have any questions or concerns about your shipment, please contact our support team:
Shipping Support
Our team responds within 24 hours on business days.